Customer Retention Report 2019 and Mailchimp's mockumentary series | GT16

#GrowthTalks Episode 16. In this episode we discuss: + Customer Retention Report by Brightback https://brightback.com/blog/b2-c--b2-b-customer-retention-trends Discounts and deals are the most popular retention tactic Companies are mostly not yet collecting data to act upon SMB-focused Companies are better in customer service then Enterprise-focused Companies + MailChimp launches their own mockumentary series https://mailchimp.com/presents/

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